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Exchange 2007 mailbox database restore to the Recovery Storage Group fails with "AE9709 Open file failed Error =112
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 Category     

  Product Scope: 
Product Name  arcserve Backup
arcserve Backup Version   Applicable to all versions of arcserve Backup
arcserve Backup Agents and Options   Agent For Microsoft Exchange
arcserve Backup Task   Restore Operation

CA ARCSERVE BACKUP WINDOWS EXCHANGE AGENT COMMON: 12.0
Last Modified Date:    12/03/2008
Document ID:    TEC475987
Tech Document
Title:  Exchange 2007 mailbox database restore to the Recovery Storage Group fails with "AE9709 Open file failed Error =112"

Description:

This error may occur during a database level restore to the Recovery Storage Group (RSG) when an insufficient disk space condition is encountered for the Recovery Storage Group destination path.

Solution:

To verify the Recovery Storage Group path follow the steps below:

  1. On the Microsoft Exchange server, run the ARCserve Backup Agent Admin from the ARCserve Backup group created by the Backup Agent for Microsoft Exchange install.
    (Click Start -> All Programs -> CA ->ARCserve Backup -> Backup Agent Admin)

  2. Select CA ARCserve Backup Exchange Agent from the drop down in the ARCserve Backup Agent Admin window.

    Figure 1

  3. Click on Options pull down menu and select Configuration.

    Figure 2

  4. Click on the Exchange Database Level tab and note the path defined in the "Path for creating Recovery Storage Group" field.

    Figure 3

  5. To change the Recovery Storage Group path, click on the Browse button and select a volume with sufficient disk space for the database level restore.

  6. Restart database level restore job and now the restore will use the newly defined RSG path.

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Article ID: 2452
Last updated: 25 Jul, 2014
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